Contents
1. Introduction & Scope
Wawasan AI ("we", "us", "our") is a company registered in Malaysia providing artificial intelligence consulting and training services. This Privacy Policy applies to all personal data we collect through our website (wawasanai.world), our consultation intake processes, and any other service channels we operate.
We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and its associated regulations. By engaging with our website or services, you acknowledge that we may process your personal data as described in this policy.
If you have any questions about this policy, you are welcome to contact us at [email protected] before sharing any information with us.
2. Data We Collect
Information you provide directly
- Full name and job title
- Email address and telephone number
- Organisation name and industry
- Details of your enquiry or message
Information collected automatically
- Browser type and version, operating system
- IP address and approximate geographic region
- Pages visited, time spent, referral source
- Cookie identifiers (see Section 5)
Legal basis for processing
We collect and process your personal data on the following bases:
- Consent — where you have submitted a contact form or opted into communications
- Legitimate interest — for website analytics and service improvement
- Contractual necessity — when processing data to deliver a service you have engaged us for
Retention periods
Enquiry data is retained for up to 24 months. Client engagement records are retained for 7 years in line with Malaysian commercial record-keeping requirements. Analytics data is retained for 14 months.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- Responding to enquiries and scheduling consultations
- Delivering contracted consulting and workshop services
- Sending relevant service updates or follow-up information (where you have consented)
- Improving our website, content, and service offerings through aggregate analytics
- Meeting legal and regulatory obligations under Malaysian law
Marketing communications
We will only send you marketing emails if you have explicitly indicated that you are comfortable receiving them. You may withdraw this consent at any time by writing to [email protected].
Data sharing
We do not sell your personal data. We may share data with trusted third-party service providers (such as cloud hosting providers and analytics platforms) solely for the purposes described above, under data processing agreements that require them to protect your information.
4. Data Protection Measures
We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These measures include:
- TLS/SSL encryption for all data transmitted via our website
- Access controls limiting data access to authorised personnel only
- Regular internal reviews of data handling practices
- Secure cloud infrastructure hosted within or compliant with Malaysian data localisation considerations
Breach notification
In the event of a data breach that is likely to result in harm to you, we will notify affected individuals and the relevant authorities in accordance with the PDPA 2010 and any applicable directives from the Personal Data Protection Commissioner.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or outdated information
- Withdrawal of consent — withdraw any consent you have given at any time
- Limit processing — request that we stop using your data for certain purposes
- Portability — receive your data in a structured, machine-readable format where technically feasible
To exercise any of these rights, please write to us at [email protected]. We will aim to respond within 21 days. You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you feel your data has been handled inappropriately.
7. Third-Party Links
Our website may contain links to external websites for reference and convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit through a link on our pages.
8. Children's Privacy
Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us so we can arrange prompt deletion.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services following any changes constitutes acceptance of the revised policy.
For significant changes, we may also notify registered contacts by email where appropriate.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
Wawasan AI — Data Privacy Enquiries